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Refund and Returns Policy
Overview
We want you to be completely satisfied with your purchase. If you need to return an item, please note that our return policy allows for returns within 7 days of receiving your order. After this period, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Process
Contact Us: Email our customer service team at enxhaline.24@gmail.com to initiate your return and provide your order number and details about the item.
Prepare Your Return: Ensure the item is unused and in its original packaging. Include a receipt or proof of purchase with your return.
Send Your Return: You will be responsible for the return shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and notify you of the refund status. Approved refunds will be processed to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund, first check your bank account. Then contact your credit card company and your bank, as there may be processing delays. If you still haven’t received your refund after these checks, please contact us at enxhaline.24@gmail.com.
Exchanges
We only replace items if they are defective or damaged. To exchange an item, email us at enxhaline.24@gmail.com.
Gifts
If the item was a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. If the item was not marked as a gift or was sent to the gift giver first, the refund will be issued to the gift giver.
Need Help?
For any questions related to refunds and returns, please contact us at enxhaline.24@gmail.com.
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